Genesis Casino Review

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Welcome to another one of my brutally honest casino reviews! This time, I have the pleasure of reviewing a brand new casino, Genesis Casino. Right away, the idea of a casino that has launched so recently would give me some cause for concern, but once I started doing some research on the site, my mind was put more at ease.

This doesn't mean that I am giving these guys a free pass. Even though the site comes with some pedigree in its background, it is still a brand new offering, so I am going to make sure I take a look at absolutely everything this site has to offer players before giving it my personal recommendation. My focus is always to provide my readers with the best, most thorough reviews of online casinos, and this is what you will find below.

Deposit Methods
VisaVisa
MastercardMastercard
Bank WireEcoPayz
NetellerNeteller
SkrillSkrill
MaestroMaestro
Paysafe Card
And More

Ratings Breakdown

Overall

I am very pleased with what I found from this new brand. As you will read in the detailed review, the parent company has brought many best practices to the new platform, and while there are some mild deficiencies, I still think this site deserves the marks it has received. Have a read through the review to get a sense of my process while I tested the different areas of the site.

Game Variety

With software suppliers like Microgaming, NYX, and Evolution Gaming among the many offered at this site, Genesis Casino has one of the best games selection of sites I have reviewed. The quality of the games is top-notch while having all these providers means that the content is diverse and plentiful, so there is bound to be something for everyone who plays here.

Banking

With banking at online casinos, I like to subscribe to the "If it ain't broke, don't fix it" mentality. While I have reviewed sites with dozens of additional payment solutions, if this caisno doesn't need those partners to achieve the approval rates it desires, then as far as I am concerned the fewer options, the better. What matters is that you are able to get your money to and from the site with ease, and this casino achieves that goal.

Bonuses

This is where I am the most disappointed in the casino. I was a bit bummed out to read the details of the Welcome Bonus, especially when you consider how few ongoing promotions are available on the site. Also, there isn't enough information about the VIP Program to determine its value to players. I hope the casino spends some time being a little more proactive in acquiring and retaining players as this is a critical factor in the overall success of the company.

Customer Service

I have no complaints about the support department at Genesis Casino. The support area is well-designed, with a great number of FAQ already posted. The site gives you multiple ways to contact their agents, and I have read no complaints about response time to date. Hopefully, you won't need to use the support team often, but if you do, I am happy to report that it is excellent.

User Interface

I love the overall design of the website, and the lobby of the casino provides an easy-to-navigate interface. My only knock against the interface is that the video poker games (of which there are many) aren't given their own tab, causing them to get a bit lost in the lobby. That is a quick fix that if made would move this mark up to a perfect score in my mind.

Mobile Compatibility

Given that the company doesn't offer its games to countries that have a conservative view of online gambling, I am a bit shocked that I didn't find native apps for Apple or Android devices. However, the company has done an excellent job of converting their desktop product to mobile, and my experience with the mobile product was more than satisfactory.

The Basics About Genesis Casino

Genesis Casino comes to us from the folks at Genesis Global Limited, which is a Malta-based company that has been in the online casino business for many years. Some of you may recognize the names of a couple of the sister brands to Genesis Casino - Spinit Casino and Casino Cruise. The parent company has decided that now is the perfect time to launch another brand into the casino space, having launched this brand in early 2018.

Genesis Casino has two gaming licenses - one from the Malta Gaming Authority and one from the UK Gambling Commission. As a result, players should feel very comfortable with the safety and integrity of the site. These regulators are tow of the most stringent in the industry (and two of my favorite to deal with). They keep a watchful eye on the operator's business and financial well-being to ensure that player deposits are being properly managed.

Of course, my readers will know that one drawback of being licensed by these two jurisdictions is there is a long list of countries who are prohibited from playing at Genesis Casino for real money. This includes the following nations:

  • Albania
  • Andorra
  • Argentina
  • Belarus
  • Belize
  • Brazil
  • Chile
  • Costa Rica
  • Denmark
  • Ecuador
  • El Salvador
  • France
  • Guatemala
  • Honduras
  • Hungary
  • Italy
  • Montenegro
  • Nicaragua
  • Panama
  • Paraguay
  • Peru
  • Portugal
  • Romania
  • Spain
  • Ukraine
  • United States
  • Uruguay
  • Venezuela

Despite these restrictions, the review must go on for readers who live in countries that are allowed to create accounts at this site! I was excited to create my account and make a deposit so I could see what Genesis had in store for me with this new brand.

The Casino

Genesis Casino is currently offering only casino games to its players, which is the same as the other brands under the Genesis Global umbrella. That's fine with me - I like playing the other forms of gambling as well, but sometimes I just want to focus all my attention on a casino site. With my deposit cleared, I was ready to hit the casino lobby. Here is a summary of what I found during my playing review.

Software

Having reviewed a couple of the other sites from this owner in the past, I was curious to see if the company had taken a different approach to their software partners for this new brand. In many cases, companies will vary the offering to use the brands for cross-promotion purposes. I was pleased to find that this site uses the same software as the other Genesis Global brands - while it could have gone the other direction, these software companies are too good to leave out of any of their offerings.

  • Microgaming
  • NetEnt
  • Evolution Gaming
  • Nyx Interactive
  • Play'n GO
  • Quickspin

This list includes some industry heavyweights, as well as some leaders in niche products. Overall, this is a great sign for lovers of different content, and as you will see during this review, the diversity is special at Genesis Casino.

Slots

These days, the majority of my playing reviews starts with the slots area of the lobby. While I am a bigger fan of table games and video poker myself, the bottom line is that having this many software vendors in one spot is designed to bring more unique content to the slots catalog. This site definitely does not disappoint, as there are hundreds of slots to choose from. I like the way you can filter the slot games in the lobby, so you aren't overwhelmed with all the choices.

My first stop is always the Jackpot games, mainly because if I am going to play a slot machine, I need the motivation of trying to become an instant millionaire! There are loads of jackpot games at Genesis Casino, ranging from smaller individual machine prizes to the big Network Progressive games from Microgaming like Mega Moolah. This title has made several players multi-millionaires with one spin over the years. While I didn't end up being one during my testing session, it won't stop me from trying again and again!

Rather than list all the hundreds of available titles, I thought I would give you a sneak peek at what you will find when you hit the slots tab of the casino lobby:

  • Ace of Spades
  • A Dragon's Story
  • Batman
  • Beach
  • Bell of Fortune
  • Big Bad Wolf
  • Big Foot
  • Big Foot Mini
  • Bingo Billions
  • California Gold
  • Call of the Colosseum
  • Cash Stampede
  • CasinoMeister 20-line
  • Cats and Cash
  • Champion's Goal
  • Crazy Cows
  • Crime Scene
  • Easter Eggs
  • Easy Slider
  • EggOMatic
  • Egyptian Heroes
  • Electric SAM
  • Elements: The Awakening
  • Excalibur
  • Extra Cash!!
  • Eye of the Kraken
  • Foxin' Wins
  • Foxin' Wins Again
  • Frankenstein
  • Frogs 'n Flies
  • Fruit Bonanza
  • Fruit Case
  • Fruit Shop
  • Gemix
  • Genie's Touch
  • Golden Goal
  • Golden Legend
  • Green Lantern
  • Grim Muerto
  • Gunslinger
  • Hall of Gods
  • Happy Halloween
  • Hidden Valley
  • Irish Gold
  • Jack's Beanstalk
  • Jack and the Beanstalk
  • Jack Hammer 2: Fishy Business
  • Jackpot 6000
  • Leprechaun Hills
  • Love Bugs Mini
  • Lucky 8-Line
  • Lucky Angler: A Snowy Catch
  • Lucky Diamonds
  • Mad Mad Monkey
  • Mad Mad Monkey Mini
  • Maid O Money
  • Manic Millions
  • Matsuri
  • Medusa
  • Medusa II
  • Medusa Mini
  • Mega Fortune
  • Mega Joker
  • Merlin's Magic Respins
  • Merlin's Magic Respins Christmas
  • Merlin's Millions Mini Merlin's Millions with Superbet
  • Merry Xmas
  • Miss Midas
  • Monster Wins
  • Multifruit 81
  • Munchers
  • Munchers Mini
  • Muse: Wild Inspirations
  • Mystery Joker
  • Prosperity Twin
  • Robin Hood Shifting Riches
  • Royal Frog
  • Royal Masquerade
  • Sails of Gold
  • Sakura Fortune
  • Samba Carnival
  • Spin Party
  • Spin Sorceress
  • Starmania
  • Subtopia
  • Sugar Trail
  • Super Flip
  • Super Lucky Frog
  • Superman
  • ...and many more!
Video Poker

Ok, now that I was done with a couple hours of spinning reels, it was time to take my casino talents to the Video Poker section. I am a video poker nut, and can often be found sitting at these machines in land-based casinos for hours while chasing elusive Royal Flushes.

The video poker selection of the Genesis Casino lobby is bountiful, but the casino doesn't give the games their own tab in the lobby. The easiest way to find them is to search for them, so I thought I would list the options here for you. There are some great titles here, and many of them give you the option of playing multiple hands at once, increasing the overall excitement with every deal of the cards.

  • Jackpot Poker
  • Aces and Eights
  • Joker Poker Multi-hand
  • Jacks or Better Multi-hand
  • Deuces Wild Multi-hand
  • Jackpot Poker Multi-hand
  • Louisiana Double
  • Deuces Wild
  • Deuces and Joker
  • Bonus Poker Deluxe
  • Bonus Poker
  • Tens or Better
  • Joker Poker
  • Jacks or Better
  • Double Joker
  • Double Double Bonus
  • Double Bonus Poker
  • Bonus Deuces Wild
  • All American
  • Aces and Faces
  • Tens or Better Power Poker
  • Joker Power Poker
  • Jacks or Better Power Poker
  • Double Joker Power Poker
  • Deuces Wild Power Poker
  • Deuces and Joker Power Poker
  • Aces and Faces Power Poker
Table Games

While I didn't have the greatest video poker session (you can't win them all, right?) I carried right on to the Table Games area with the hopes of changing my luck. As always, before I start playing, I look to see what game variants are available. I was not shocked to see so many versions of blackjack in the lobby given who the software providers are for this brand.

After a quick scan, I was off to play some Pai Gow Poker, which is one of my favorite table games to play in any casino. If you haven't tried it before, I highly suggest you give it a shot, and if you need any pointers we have a full page dedicated to the game on our site.

Here are the types of games you will find when you head to the Table Games section of this casino:

  • French Roulette
  • Casino Stud Poker
  • BlackJack MH
  • Single Deck BlackJack MH
  • Casino Hold'em
  • European Blackjack Gold
  • Super Fun 21
  • Spanish 21 Blackjack
  • Poker Pursuit
  • High Limit European Blackjack
  • High Limit Baccarat
  • French Roulette
  • Baccarat
  • American Roulette
  • Vegas Strip Blackjack Gold
  • Vegas Single Deck Blackjack Gold
  • Triple Pocket Holdem Poker
  • Multi-Hand Vegas Downtown Blackjack Gold
  • Multi-hand European Blackjack Gold
  • Multi Wheel Roulette Gold
  • HiLo 13 European Blackjack Gold
  • European Roulette Gold
  • Double Exposure Blackjack Gold
  • Classic Blackjack Gold
  • Multi-Player Roulette Diamond Ed
  • Beat Me
  • European Blackjack Redeal Gold
  • Cyber Stud Poker
  • Spanish 21 Blackjack Gold
  • Vegas Strip Blackjack
  • Pai Gow Poker
  • Mini Baccarat
  • European BlackJack MH
  • Double Exposure BlackJack MH
  • European Roulette
  • English Roulette
  • Big 5 Blackjack Gold
  • Baccarat Gold
  • Atlantic City Blackjack Gold
  • Premier Roulette Diamond Edition
  • Premier Roulette
  • ...and many more!
Live Casino

Great news for those of you who are fans of Live Dealer casino games like I am - Evolution Gaming is the provider of these tables for Genesis Casino! If you don't know about Live Dealer games, these are becoming very popular with online caisno players. One reason is that with a live dealer being streamed onto your device, you feel much more like you are at a land-based casino, including the fact that the speed of the game is much closer to that of a live table.

The dealers are being broadcast from the 8 studios that Evolution owns around the world. This vendor is definitely the leader in the Live Dealer space, having focused solely on these games in over a decade of experience. Here is the game that is featured in the Live Casino at Genesis Casino:

  • Baccarat
  • Blackjack
  • Roulette
  • Casino Hold'em
  • Dream Catcher
  • Ultimate Texas Hold'em
  • Three Card Poker
  • Caribbean Stud Poker

Banking Options

With licenses from the UK and Malta, and only offering real money games to players in countries where online gambling is considered to be legitimate, the payment options at Genesis Casino are some of the most well-known across the industry. Although the company could have chosen to work with more processing companies, it is smart of them to limit the number of options as that gives each current processor a higher volume of transactions. This volume, in turn, could bring down the costs over the long run. The approval rate for these methods must be very high otherwise I am sure we would see many more in the cashier section of the lobby.

I always recommend to my players that you use e-wallet payment solutions if they are available as these are the ones that will likely process your payouts the fastest, and of course, I want you to get your money as quickly as you can when you walk away a winner!

Deposits

Credit Card

Deposit Fees: None

Process Time: Instant

Minimum Deposit: $10

Maximum Deposit: $5000

Neteller

Deposit Fees: None

Process Time: Instant

Minimum Deposit: $10

Maximum Deposit: $5000

EcoPayz

Deposit Fees: None

Process Time: Instant

Minimum Deposit: $10

Maximum Deposit: $1000

Maestro

Deposit Fees: None

Process Time: Instant

Minimum Deposit: $10

Maximum Deposit: $5000

Paysafecard

Deposit Fees: None

Process Time: Instant

Minimum Deposit: $10

Maximum Deposit: $300

Skrill

Deposit Fees: None

Process Time: Instant

Minimum Deposit: $10

Maximum Deposit: $5000

Entropay

Deposit Fees: None

Process Time: Instant

Minimum Deposit: $10

Maximum Deposit: $5000


Withdrawals

Credit Card

Withdrawal Fees: None

Process Time: 1-3 Days

Minimum Deposit: $10

Maximum Deposit: $2300

Neteller

Withdrawal Fees: None

Process Time: Instant

Minimum Deposit: $10

Maximum Deposit: $2300

EcoPayz

Withdrawal Fees: None

Process Time: Instant

Minimum Deposit: $10

Maximum Deposit: $2300

Bank Transfer

Withdrawal Fees: None

Process Time: 3-5 Days

Minimum Deposit: $10

Maximum Deposit: $2300

Skrill

Withdrawal Fees: None

Process Time: Instant

Minimum Deposit: $10

Maximum Deposit: $2300

Entropay

Withdrawal Fees: None

Process Time: Instant

Minimum Deposit: $10

Maximum Deposit: $2300


Bonus Promotions

When a company manages several individual brands, it is easy at times to simply copy over parts of each site to lessen the workload. This is typcially what I find when looking at the promotions department at sites. This doesn't make a lot of sense to me, however, as this is the best way for a site to perform A/B testing on marketing pieces before delivering them to each of the brands. I am going to look at a couple of the offers in more detail here for you.

Welcome Bonus

I am always curious to see what a casino chooses to offer new players as an incentive for making an initial deposit. The Welcome Bonus at Genesis Casino is definitely structured differently than at some of their other brands. However, I don't like the way it is promoted on the main page of the website. The homepage promises a $1000 welcome offer, but when you look at the details, it is a bonus spread over 4 deposits with diminishing returns:

Deposit Match Max bonus Bonus Code
1st 100% C$100 -
2nd 50% C$300 WGEN2
3rd 25% C$300 WGEN3
4th 25% C$300 WGEN4

While I understand what the casino is trying to do here by ensuring bonus hunters don't take advantage of the offer, let's just call it what it is - a 100% Bonus to $100 on your first deposit. The rest of those deposits are considered reload bonuses in my head, especially since they don't offer the same percentage as the initial deposit. At any rate, it is great to see that there is a bonus at all. The wagering requirement for this offer is 40x the bonus amount, which is entirely manageable.

VIP Program

While there is a VIP Program at Genesis Casino, there isn't much detail about how to qualify for the program nor is there information on the different tiers that can be achieved. I am a bit surprised by this as the other brands from this owner offer more detail about their programs right on the website. I am hopeful that this is just an oversight on the part of the brand, and more importantly I hope the program works as well as the other brands.

The site does offer you some insight into what you will receive for becoming a VIP player, including:

  • Dedicated Account Manager
  • Exclusive Bonuses
  • Exclusive VIP Events
  • Monthly VIP Prize Draw
  • Personalised Birthday Presents
  • Personal Withdrawal Service
  • Holiday Packages
  • Flights to Las Vegas

Mobile Compatibility

The Genesis Casino offering is fully compatible with the majority of mobile phones and tablets. The site and games are built in HTML5 for the most part, meaning that they can be seamlessly accessed by desktop or mobile. The games I tested all seemed to play exactly as they do on the PC version of the casino, and with no software to download, you aren't taking up any of your phone's valuable memory to store graphics for the casino games. Overall, I found the experience on mobile to be quite acceptable, and while I would like to see the company release native apps for iOS and Android devices, I understand the difficulties of doing so with so many different software providers on board.

Customer Service

If you are having an issue with the casino you cannot solve on your own, then it is time for you to contact the folks at Genesis Casino's support department. The support section of the site slides out from the right-hand side of the page. First, there is an excellent Frequently Asked Questions section which covers a fair number of general questions from players. If you need to speak with someone directly, I suggest using the Live Chat function right on the website. However, the site also has a series of phone numbers for players in different countries, so you do have the option of picking up a phone and speaking to someone in real-time as well. The casino doesn't seem to use social media as a support option at this stage, but I am sure it won't be long before that becomes a reality.

Summary

Even though Genesis Global had the option of using a cookie-cutter design for this new brand, they chose to go the other way, trying to create a different look and feel to the site while continuing to provide the high-quality games offered by its sister brands. Overall, I think the company did a good job although there are some small changes I would like to see the site make to improve their overall rating. There is some low-hanging fruit that maybe was overlooked to launch the site during this timeframe, but I am hopeful that the site will acknowledge these minor oversights and make the appropriate corrections.

I am happy to recommend Genesis Casino to my readers. Although I have picked the site apart, the areas that I think need fixing aren't going to cause significant loss of enjoyment for most players, and the game selection is so good that I think you will have an excellent journey with this new casino brand.

FAQ

Can I use my account from a sister site at Genesis Casino?
No, unfortunately, you cannot use the same login credentials for this site. You will be forced to create a new account when you want to start playing, but on the positive side, this will also give you access to the site's Welcome Bonus as a new player
Why can't I use Bitcoin to deposit here?
Bitcoin has become a popular alternative to traditional payment methods for online gambling sites in the past few years, but the truth is that the cryptocurrency is still risky, so many operators are not interested in having it on their sites. While this will no doubt change as Bitcoin becomes less volatile, for the time being, you won't be able to use it as a deposit method at Genesis Casino.
Why can't I see some of the games you mention when I am playing the casino?
This can happen because some of the software vendors have their own lists of Restricted Countries -those who cannot access their games for real money. These lists may have additional countries that aren't on the regulator's list, so in these cases, a supplier may be restricted from view for players who otherwise can register and play real-money games at the site.