Grosvenor Casino Review
If you live in the UK, you are most likely already familiar with the name Grosvenor, even if you've never visited an online casino before.
Fifty-three Grosvenor Casinos are sprinkled throughout the region and have been a part of the local gambling communities for more than forty years now. Grosvenorcasinos.com is a now a way of accessing even more players in Great Britain, Republic of Ireland, and Gibraltar.
I specifically mention those three locations, as they are the only jurisdictions that have access to Grosvenor's online betting services.
If you do live in one of these areas above, you have an all-encompassing site with casino gaming, sports betting, and a poker room. Benefits go beyond the wagers you stake, though.
The welcome bonus comes with a very low and inviting five-times rollover, the "Play Points" program, that includes brick-and-mortar purchases as well as online stakes, provides prizes with real tangible value. Your points can add up to High Street vouchers, holidays, and other merchandise like electronics.
A good reputation, plenty of wagering opportunities, one of the better loyalty programs, and value-added promotions all add up to a winning combination for online players in the UK.
An abundance of football markets for sports punters, a custom variety of slot games for casino players, and bonus offers that benefits everyone are just a few of the reasons why Grosvenor is a fantastic betting service for residents in the UK, Ireland, and Gibraltar. It covers all of the essential bases, from gaming to banking to promotions. The one downside is its extremely restricted player base, as most people will not be able to register and use the services provided.
The sportsbook has one of the best all-around betting menus, with favorite and the "not so popular" sporting events. The casino could use a few more video poker games, as well as more specialty options. While blackjack and roulette are included in the table game area and the live casino, they are the most basic of versions and don't offer the newer variations that some players enjoy.
The financial menu is more than sufficient to cater to the players who are allowed to register on this betting site. However, there is a pending withdrawal period, and some payouts are known to take up to seven business days for receipt. Players would appreciate faster turnarounds on their withdrawal requests.
The potential cash value is relatively small, but the odds of actually turning a profit on the bonus offers is much higher on Grosvenor than through many of its competing betting operations. It's almost unheard of to have a rollover as low as five times, and especially one time for the no-deposit award. When you factor in the live casino offers, as well as the different sportsbook promotions and price boosts, you're looking at an outstanding program.
There are many ways to reach the customer service department, but there are some public player postings about less-than-stellar interactions, so it's only fair to make a small deduction in this area. For the most part, though, customers have been pleased with the response time and answers given.
There isn't anything technically "wrong" with the user experience on grosvenorcasinos.com, but it could be better. The help content is lacking in many areas and could be organized for a more natural and faster search. It's hard to even read through the information on the mobile site, as the questions are highlighted in gray on a black background. The games are organized well, but some additional search functions would be helpful in the casino.
The Basics of Grosvenor Casino
The first thing I do when I check out a gambling website is look for their licensing and regulation. I feel that it's integral to being able to say that a particular website is a viable option for bettors.
Grosvenor is licensed by both the Alderney Gambling Control Commission and the . If you know anything about the UK betting climate, you know that the UK Gambling Commission's approval is vital to any operation servicing players in the region. It's one of the most stringent regulatory agencies and ensures that players will be treated fairly.
I've also seen Grosvenor locations in person in London and Southampton, so the physical presence also enhances the overall perception of the brand. To me, having a brick-and-mortar location is a symbol of greater stability.
Grosvenor is part of the that provides over 150 betting locations and employs 10,000+ people. The company also owns meccabingo.com, so while bingo is the one area that doesn't pop up on grosvenorcasinos.com, it has its own online home for players who enjoy it. Mecca Bingo was just recently awarded a Double Awards Scoop at WhichBingo for customer service and social responsibility.
The Grosvenor sportsbook was added on in 2016 after the casino site was already operational. It quickly built itself up as an excellent bookmaking service powered by .
Football odds are known to be competitive, and when I checked in, there were over 40,000 betting markets for this one sport alone.
The entire sports menu includes:
TGrosvenor offers Football Price Boosts as well as welcome bonuses, including a "double the odds" promotion. While horse racing and greyhounds are favorites of UK punters, Grosvenor is missing the "Best Odds Guaranteed" offer that's common to many of its competitors.
There are some live betting opportunities, but it's not nearly to the scale of some of its competitors, and I couldn't find any live streaming to accompany the matches, either.
You can bet in decimal, fractional or American odds and use your smartphone or tablet if you prefer mobile betting.
The relatively new esports phenomenon is well represented on Grosvenor. You won't find every pro team, but the biggies that include CS:GO, DOTA 2, Heroes of the Storm, Overwatch, and League of Legends are main menu teams.
The esports section breaks down into outrights and live (and future live) matches. You can't stream the events, but I found nearly one hundred betting markets available in this one category alone.
As usual, slot games are the most plentiful of all betting options in the casino. There are 298 slot games when you use your laptop or PC to access grosvenorcasinos.com, making it more of a middle-of-the-road casino.
However, you will probably be impressed with the diversity of the collection. While you will find some of the most prominent games from Microgaming and NetEnt, like Mega Moolah and the NetEnt Rocks collection, you'll also be treated to some other more obscure titles. Grosvenor incorporates other software providers like Novomatic, Realistic Gaming, Blueprint Gaming, Red Tiger, OpenBet, WMS, and IGT into its slot banks for a custom presentation.
If you are dedicated to jackpot play, you'll enjoy the fifty-two-game section that features big millionaire makers, along with lower prize points (and maybe a better chance of winning?).
While you can search for one particular game, that's the end of the special functionality. There isn't an option of looking through titles from the different software providers or pulling games up based on a theme or special collection. You'll have to scroll through to review the options.
You may be interested in the "Top 20" slots that Grosvenor has compiled. You'll find Cleopatra Megajackpots, Deal or No Deal: What's in Your Box?, Ted, Jungle Jim - El Dorado, and Tetris Super Jackpots in this section.
Aside from slots, players can select from twenty table and card games and five arcade games in the full website format. Mobile players also have access to the majority of the casino, with seventeen table games and the arcade selections also hosted within the slot banks.
Table games include a few versions of three card brag, as well as a three card poker table, roulette, baccarat, blackjack, and video poker.
Video poker does pop up as a dedicated section, but offers the same variations as the regular table game collection. It's just basic poker games, but at least there are a few options to appeal to video poker players.
The live casino that's provided by Evolution Gaming has their popular Dream Catcher game. It's one of the featured games, along with roulette and blackjack. Other options include stud, hold'em, three card poker, and baccarat.
Grosvenor Casino is one of those odd sites that makes you play detective to find out banking information.
You'll find some logos of payment methods at the bottom, but no dedicated financial page that concisely lists out all banking methods along with their details. Instead, you have to search up individual postings in the FAQ section to try to piece everything together.
To make things easier for you, this is the information that I compiled that should help you to decide on the best banking method for you.
Neither deposits nor withdrawals have fees attached. That's to be expected in the UK, as most of the British- and Irish-targeted operations allow for free transactions. Additionally, banking is more accessible for residents in these areas, as online betting is permissible and highly regulated, so banks aren't apt to decline debit and credit requests.
The minimum deposit amount is £5, and minimum withdrawal is £10, but a £20 deposit is needed to take advantage of the welcome bonus offer for new players.
Withdrawals can take anywhere from three to seven business days, and Grosvenor does not allow for any reverse withdrawals. That means that once you initiate a payout request, it's locked in for processing. Many players will consider that to be a benefit.
Standard Welcome Bonus for New Players: deposit at least £20 to receive £20. You then need to play the £20 bonus through five times, but you can't use it to stake even money bets like odds/evens or red/black. After £100 in wagers, the door is open for you to withdraw if you're still in the black.
I know that some people will agree with me on this and others will think I'm far off base, but I think that the £20 welcome bonus that Grosvenor offers to new players is one of the more valuable ones that you'll find online.
Because it only comes with a five-times rollover requirement.
I understand that many players are looking for significant matching amounts and would prefer to accept something like a 100% deposit match up to £200. But unless you're just looking for bonus funds to help extend your playing time, it is so tricky to reap benefits from them.
When a casino offers a big number like £100 or £200, you can be fairly confident that you have more strings attached, meaning that you will have to play through the bonus something like thirty or thirty-five times before you can cash out anything. If that's not hard enough, some sites require you to include your deposited funds into that equation. So, if you deposit £100 and receive £100, you have to bet £200 at least thirty times over for a total of £6,000 in betting.
Wouldn't you prefer instead to receive just £20 and only have to play it five times through, and then be able to cash out something if you're successful?
Do you already have a Grosvenor players card issued through one of the fifty-three brick-and-mortar locations? Then you get an even better bonus offer when you register your online account.
Registered offline players can receive a £20 "No-Deposit" bonus. If the no-deposit aspect of the reward isn't enough, this particular gift only needs to be wagered one time through (total of £20) before it converts to cash.
Many of the sports betting offers are limited-time rewards, but I wanted to provide an example to give you an idea of the types of promotions that are typically available to sports bettors.
Double the Odds AND Treble the Odds promotions - Maximum £50
Bet up to £10 for Double the Odds and up to £50 to take advantage of three times the odds. For example, if you select a match with 10/1, it becomes 20/1 or 30/1, depending on which promotion you're participating in at the time.
Just like the sportsbook, the live casino has rotating bonuses and other types of offers. Currently, there are value-added possibilities like Blackjack Happy Hour and a Side Bet booster.
These are held on specific dates, and within a designated time window, so you'd need to visit the promotions page to find out all of the details on the current day's promotional offer.
Play points are one of my favorite things about this casino. I've looked at loyalty club after loyalty club provided by various betting sites, and most of them give the same thing - a "bet cash to earn points/redeem points to receive cash" type of scenario.
Typical loyalty club benefits include matching deposit bonuses, free spins, and other similar value-add type propositions.
However, Grosvenor has a unique concept that includes their brick-and-mortars into the mix. In-person players can earn points from betting, as well as food and beverage sales. Online players can rack up points from their wagering. But the two can be combined to accumulate points even faster.
Once you do acquire a substantial number of points, you can cash them in for real, tangible prizes. Some of the gifts include High Street vouchers, merchandise, and holiday or other travel experiences. This isn't your standard online program. Because Grosvenor only allows for players throughout the United Kingdom, it can easily combine its online and offline resources into one to generate more value for all players.
The Black Card VIP program is for the real high rollers who are customers of Grosvenor. This is a true VIP club in that it requires an invitation and a certain level of betting and participation.
If you think that the Play Points rewards are enticing, the VIP Club elevates it even further. Points are earned at a faster rate, and everyone in the club has a personal account manager. Members will also receive hospitality and access to exclusive online and offline events hosted by Grosvenor.
Players who appreciate the portability of their smartphone or tablet have several options with the Grosvenor Casino and Sportsbook.
There is a dedicated app in both the Google Play and the Apple store, but the site can also be accessed from a mobile browser.
The majority of betting options (approximately 90%) are available regardless of the format, and it's easy to play a casino game or make a sports bet, as the text and graphics are large and accommodating. However, using the mobile browser, you may have some challenges in reviewing other information.
For the most part, the casino games transferred over to the mobile formatting but were organized slightly differently than on the full site. For example, the slots section included the arcade games, and the search bar disappeared.
On an iPad, some of the graphics didn't transfer over correctly, and the FAQs were challenging to read, as they were highlighted in gray. I also found that much of the information in the help area was missing. It was replaced with "mobile play only" questions and answers.
This review has been relatively consistent in that Grosvenor receives high marks in its different areas of service, and customer service falls in line with that as well.
First of all, I have to give high marks to this operator for providing several methods of customer service access.
- Live Chat
- Phone: 0800 083 1990
- Email: [email protected]
- Post: PO Box 70695, London SW1P 9ZR
Regarding the helpfulness of the customer service department, actual players are almost split 50/50, and the line that's drawn is an obvious one. Players that enjoy the games and the experience are very complimentary about the customer service department, including the speed of response and the courteousness.
The ones that have lost a great deal of money, however, offer up a lot of harsh words about customer service. Some have stated that they didn't receive a reply, and others just felt that they weren't being helped.
Of course, these are people who want their money back, so you'll have to judge for yourself. It is tough for any customer service department to please everyone, so if agents are available for questions and issues that arise, that's half the battle.
It's a shame that grosvenorcasinos.com is exclusive to residents of Great Britain, the Republic of Ireland, and Gibraltar only, as the site offers almost everything that online punters would look for in their favorite service.
There's a nearly 400-game casino, a sportsbook with over 40,000 football betting markets alone, and a poker room. Also, players are treated to some fun promotions that do offer real value, rather than just mandating some nearly impossible wagering requirements. The play point program includes gifts and experiences of real value, and the majority of the site is provided through mobile devices.
I didn't discuss the poker room previously, but a dedicated poker section adds another valuable service to the website.
New poker players can take lessons and learn the game. Everyone else can enjoy poker-only bonuses, as well as tournaments and cash games. It is necessary to download the poker room to your computer, though, if you're interested in using this particular Grosvenor service.
I would like to see a comprehensive banking page to fill in the blanks on the financial end of things. I also think that the online help resources could be organized in a more user-friendly manner. Aside from these few easy-to-remedy issues, I found Grosvenor to be a top-notch online service.