Joreels Casino Review

Casino Games
Live Dealer
Up to $100 in Welcome Bonuses
Cashouts in 24-72 hours
Licensed by UK, Malta
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Joreels Screenshot1 Joreels Screenshot2 Joreels Screenshot3 Joreels Screenshot4 Joreels Screenshot5 Joreels Screenshot6 Joreels Screenshot7 Joreels Screenshot8

Welcome to my honest review of Joreels Casino! I am very excited to take you on a detailed journey into this new casino brand. Anytime there is a new casino introduced to the market, it comes with a little bit of hesitation. It is up to people like me who have years of expertise to break this casino down into its most basic elements to see if there is anything that could be of concern.

Those of you who have read my reviews before know that I am very fair, but I have no problem calling a casino out for any issues I find. The most important thing for me is to provide honest reviews that ensure that you will have an amazing playing experience but also one that is safe.

Okay, now that I have that out of the way, let's have a look at what Joreels Casino has to offer!

Banking Methods
VisaVisa
MastercardMastercard
Trustly
ZimplerZimpler
PaysafecardPaysafecard
NetellerNeteller
SkrillSkrill
And More

Ratings Breakdown

Overall

As you will read in this comprehensive review, I really want this casino to succeed. I have enjoyed the other offerings from MT SecureTrade, and I think they may have just rushed this one out the door. In my opinion, many of the issues that Joreels Casino currently faces are very easy to address and sort out, in which case my rating would be higher than it currently sits. The detail put into the launch of this casino is not lost on me, which is why I find it shocking that some seemingly basic pieces are missing. Have a read through the review, and you will see what I am talking about.

Game Variety

The full positive side of this rating comes from the fact that the casino draws on multiple top software providers for their slots content. There are well over 500 different slot titles at Joreels, which is just distracting enough for many players to no notice how few table games are offered. I did not miss this fact, and this is why I had to give the casino a low score for variety. There is no reason that I can think of for the casino to simply not offer games like Red Dog and Caribbean Stud or many of the awesome blackjack variants that I know Microgaming has in their stable.

Banking

The banking at Joreels is very player-friendly. The site seems to take a lot of pride in ensuring that they don't charge any fees on either deposits or withdrawals, which is appreciated especially given the likelihood that these players are going to be playing at smaller stakes. Having many e-wallet solutions is great for players as well since they cut the waiting time down considerably. I would like to see Bitcoin added as a payment option for those who have cryptocurrency accounts.

Bonuses

I like that Joreels spent the time to create a whole series of daily promotions to keep their player base active. While their Welcome Bonus is smaller than many others that I have reviewed, it is clear from their game variety that they are looking to attract slots players, who for the most part will be smaller depositors. They also offer a great weekly points race with a leaderboard on the site to motivate players to push right until the end.

The one missing piece is a full description of the VIP program, which I consider to be a knock against the site's overall ranking. This is something that Joreels could clean up very quickly, and I would be able to change my rating.

Customer Service

I happen to have a ton of experience with online casinos, so I am less likely to need to reach out to a support department. However, for new players, the online casino world can be confusing, so having someone available in real-time can mean the difference between a loyal player and one who never signs up. This is why I am so confused by the lack of support options at Joreels. Again, this is something I am sure the team can address with ease, allowing me to give them a better rating. On a positive note, they have a comprehensive FAQ section.

User Interface

For the most part, I really like what the folks at Joreels have done with their interface. The site design is very clean, and when you get to the casino lobby, it is very easy to find the games you are looking for. Well...almost all the games. While you can filter the games by popularity, latest releases, and software vendor, there are a couple of categories missing, meaning you will have to search for games like video poker. Overall, I think the casino is on the right track; I would just like to see a few more filtering options.

Mobile Compatibility

The majority of the games at Joreels Casino have been formatted for mobile accessibility. These days, it is crucial that players can play their games on their phones and tablets as people are becoming less reliant on the PC with each passing day. The Java and Flash games are available on most devices, although you will see that there are less overall choices than when you play the PC version. Don't worry, there are still hundreds of games available from the mobile casino lobby!

The Basics About Joreels Casino

Joreels is a casino brand that is under the umbrella of the MT SecureTrade management team. This group has been around for many years, and currently runs several casinos such as Dunder Casino, Guts Casino, and Rizk Casino. Each of these brands is slightly different, so it is always nice to see when they launch a new site. Joreels Casino was launched in 2017.

All of the MT SecureTrade casinos are licensed in Malta (where the company's headquarters are located) and by the UK Gambling Commission. For me, these are the two best gaming jurisdictions, and that gives me a warm, fuzzy feeling when it comes to the security of your deposits.

One of the main drawbacks of being licensed by the UK and Malta is both regulatory boards have a long list of countries they will not allow their licensees to draw players from. In the case of Joreels Casino, if you live in one of the following countries then you will have to look elsewhere to play real-money casino games.

  • Afghanistan
  • Algeria
  • American Samoa
  • Belgium
  • Bulgaria
  • Cyprus
  • Czech Republic
  • Denmark
  • Ecuador
  • Estonia
  • Ethiopia
  • France
  • Greece
  • Hong Kong
  • Hungary
  • India
  • Indonesia
  • Iran
  • Iraq
  • Ireland
  • Israel
  • Italy
  • Jordan
  • Kuwait
  • Libya
  • Malaysia
  • Pakistan
  • Philippines
  • Poland
  • Portugal
  • Puerto Rico
  • Romania
  • Singapore
  • Slovenia
  • Somalia
  • South Africa
  • South Korea
  • Spain
  • Syria
  • Turkey
  • U.S. Virgin Islands
  • United States

The Casino

Of course, the main reason you have come to this page is to read about the casino itself. I love performing a playing review of a casino. As I am a fan of casino gambling myself, I like to spend a considerable amount of time in each section of the lobby, trying to discover interesting twists on the standard games to pass along to you.

After making a deposit and settling in, I was ready to jump and see what Joreels Casino was all about.

Game Variety

The first thing I noticed was that the casino is very slots-heavy. This is definitely a trend with new casinos these days. Being able to piece together multiple software providers means that casinos can have more content than ever before, and the most variety comes from the slots category. While I am more of a table games player myself, I do appreciate the effort that Joreels has put into having as much variety for the smaller stakes players.

Software

Joreels takes advantage of the Gaming Innovation Group's back-end casino management platform and MT SecureTrade's relationship with several vendors to offer you games from a series of great suppliers. While it looks like they have had some other software in the past, at present here are the partners you will find in the casino lobby.

  • BetSoft
  • Evolution
  • Genii
  • Microgaming
  • Play N Go
  • Quickspin
  • Yggdrasil

You will probably recognize many of the names on this list. Companies like Microgaming have been leaders in the development space for well over a decade, and newer companies like BetSoft bring a modern twist to many of the classic games. Evolution Gaming is considered to be the leader in the live dealer vertical, so it is an excellent overall mix of games to choose from.

Slots Slots

Seeing that this site has more slots games than anything else, it makes sense for me to start my review right here. When I hit a slots catalog at a casino, I look for a few things before I start playing. First, I look for progressive jackpots, and at Joreels they make it very easy to find them as they have their own tab. Many of the big Microgaming jackpot games are listed here, so there are loads of chances to walk away with a huge win.

Next, I look at the content itself to see how much variety there is in the list. After a while, there are only so many "gold" themed games you can play. There is a great mix of games in the Joreels slots lobby. Amongst the well over 500 slots are titles featuring cross-branded content that you will recognize, along with a long list of 3D games. Overall, I have no problem saying this is one of the most comprehensive slots tabs I have ever found at a casino that I have reviewed.

Here are some recommended games for you to try.

  • 1429 Uncharted Seas
  • An Evening with Holly Madison
  • Bar Bar Black Sheep 5 Reel
  • Battlestar Galactica
  • Blood Lore: Vampire Clan
  • Capt. Quid's Treasure Quest
  • Cirque Du Soleil Kooza
  • Creature From The Black Lagoon
  • Dr. Jekyll & Mr. Hyde
  • Drive: Multiplier Mayhem
  • EmotiCoins
  • Golden Ticket
  • Great Wild Elk
  • Green Lantern
  • Harley Davidson Freedom Tour
  • Holiday Season
  • Hot Roll Super Times Pay
  • Jack and the Beanstalk
  • Jack Hammer 2: Fishy Business
  • Jimi Hendrix Online Slot
  • Mega Moolah
  • Monopoly On The Money
  • Northern Sky
  • Perfect Date
  • Planet of the Apes
  • Pyramid: Quest for Immortality
  • Reels of Fortune! Triple Pay
  • Robin Hood Shifting Riches
  • Secret of the Stones
  • She's A Rich Girl
  • Spartacus Gladiator of Rome
  • The Dark Joker Rizes
  • The SlotFather Part II
  • The Wizard of Oz Ruby Slippers
  • Tomb Raider
  • Treasures of the Pyramids
  • Triple Red Hot 7s Free Games
  • Vegas Baby!
Matchplay Casino Video Poker

If you read any casino review that has Microgaming as a supplier, you will see the reviewer gushing about the number of video poker variants in the lobby. I have to say that I am pretty disappointed when I look at the video poker games at Joreels. First, I had to search for the games, finding them in the Other Games category (that should give you a sense of how little the casino cares about them). Despite having access to over 20 different games from Microgaming and several more from the other vendors, Joreels seems to have settled on just a handful to offer. Don't get me wrong, I will still enjoy playing these ones as video poker is one of the best games to play in a casino. I am just suggesting that the team could add a few more variants without it feeling too cluttered.

Here are the video poker options you can choose from.

  • Aces and Faces
  • All American
  • Deuces Wild
  • Double Double Bonus Poker
  • Joker Poker
  • Tens Or Better
Table GamesTable Games

Remember when I said that the Joreels Casino was slots-heavy? This may have been a bit of an understatement. Where are all the table games? I mean, with 6 software providers that have quality games to offer their licensees, I expected to see much more in this area of the casino. An operator shoots themselves in the foot by not giving table games players more to choose from. I am sure the casino has their reasons, but I would like to sit down with them and understand why they have taken this path.

These are the table games that are available.

  • Blackjack
  • Blackjack Gold Series
  • European Roulette
  • Multi-wheel Roulette
  • Pai Gow Poker
  • Superwheel
Live DealerLive Casino

What this casino lacks in the way of random number generator table games they more than make up for with their live dealer section. The games from Evolution are fantastic and feature an incredible assortment of tables and dealers to choose from. If you haven't played these games before, they are very similar to playing in a live casino. You get to select from the dealers that are available in the 7 different Evolution studios, which is something you don't even get to do in a land-based environment. The engagement factor alone is worth the long time for each hand to be played. For my money, live dealer games are the best in any online casino.

You can give these live dealer games a try at Joreels.

  • American Roulette
  • Baccarat
  • Blackjack
  • Casino Hold'em
  • Double Ball Roulette
  • Dream Catcher
  • Immersive Roulette
  • Roulette
  • Ultimate Texas Hold'em

Banking Options

The banking options at Joreels are plentiful, which is likely because MT SecureTrade has been in the online casino space for many years. As you can see, there are no fees associated with either deposits or withdrawals, although your processor may charge you on the back end when you make a transaction.

When it comes to getting your money from the site, while they claim the wait time in many cases is "instant," you need to buffer in the 24-48 hour pending period the casino has for fraud detection. Also, there may be a delay moving the money from your processing account to your bank account. Overall, I am pleased with the speed at which payments are processed.

Deposits
Payment Method Deposit Fees Transaction Limits
MasterCard None €10 - €5,000
Visa None €10 - €5,000
Trustly None €10 - €5,000
Skrill None €10 - €5,000
Neteller None €10 - €5,000
Paysafe None €10 - €200
EUTeller None €10 - €5,000
InstaDebit None €10 - €5,000
EcoPayz None €10 - €5,000
P24 None €10 - €1,000
SOFORT (Girogate) None €10 - €5,000
PoLi None €10 - €5,000
Withdrawals
Payment Method Withdrawal Fees Transaction Limits Processing Time
Trustly None €20 - €5,000 Instant
Mastercard None €20 - €5,000 3 - 5 Banking Days
Visa None €20 - €5,000 3 - 5 Banking Days
Neteller None €20 - €5,000 Instant
Skrill None €20 - €5,000 Instant
EUTeller None €20 - €5,000 Instant
InstaDebit None €20 - €5,000 Instant
EcoPayz None €20 - €5,000 Instant
P24 None €20 - €5,000 Instant
SOFORT (Girogate) None €20 - €5,000 Instant
PoLi None €20 - €5,000 Instant
Bank Transfer None €20 - €5,000 3 - 5 Banking Days

Bonus Promotions

Now it is time to take a look at the promotions that the site offers. The good news is that the casino seems to understand that having several ongoing promotions is an excellent way to keep players loyal. I like the fact that many of these promotions are smaller in size, as it means the company can offer more selection without exposing themselves too much.

Money IconWelcome Bonus

When it comes to the Welcome Bonus, I have definitely seen much higher offers from other casinos. However, what players fail to recognize is that when you see an offer of hundreds or even thousands of dollars in bonuses, you are highly unlikely to ever actually convert the total amount. Joreels comes at the Welcome Bonus from the other direction, offering a tidy 100% match to $100 on your first deposit along with up to 50 Free Spins.

Money IconTuesday VIP Raffle

So, I am not entirely sure that this promotion is labeled correctly, but that's fine. This is a very simple promotion open to anyone who makes a deposit of $200 or more on Tuesdays. For every $200 you deposit, you receive one ticket into a raffle with a prize of $400. Seems easy enough, right? If you win the prize, remember that it comes with a wagering requirement, but that is pretty standard in the industry.

Money IconLive Dealer Reward Thursdays

Here is another promotion that is very easy to understand and yet very effective. No one likes a losing session, so rather than give you a deposit bonus on Thursdays, Joreels gives you a rebate on your losses. If you play the live dealer games (which, in my opinion, you should be doing) and have a losing session, the casino will give you back 20% of those losses up to $50. This money goes straight into your account with no wagering requirement.

Money IconVIP Program

So, the site advertises that they have a multi-tiered VIP program, but I can't tell you much more about it than that. It appears to work like most programs: you earn points playing real-money games, and the more you accumulate, the higher your status. I cannot stand when a casino isn't more transparent with the rules around their VIP program, so Joreels gets a knock against its overall rating for not letting its players know what each status level involves form both a qualification and reward standpoint.

Mobile Compatibility

With software coming from multiple providers, it only made sense for the folks at Joreels to abandon the download casino altogether. With the instant play games available, this means that players are able to access them from mobile devices.

Personally, I much prefer to play most games on my tablet. This allows me the flexibility to play from anywhere, without having a heavy laptop to hold on to. When I checked out the mobile games from Joreels, I did notice that not all the titles from the PC version were listed, but that is fine as the majority of the games are there, and with hundreds of slots titles, I barely noticed that some of them were not mobile-friendly.

Customer Service

The Customer Support area of this site is one of the most disappointing to me. I would think that in 2018 a casino would understand the value in having customer issues dealt with quickly and effectively. Given the amount of competition in the space, the difference often comes down to the number of ways that a player can contact the site.

At Joreels, there is a Support link on the homepage, which brings you to a very robust FAQ section. This is a great start, but it also seems to be where the site's support section ends. I did find a link to a support email when I logged in, but this seems far too cumbersome for me.

With no live chat or telephone support, you are very limited if you have a pressing issue. It is entirely possible that this service is reserved for VIPs, which would also be a tragedy. At any rate, I will continue to dig to find more customer service options, but this is going to get a low grade from me.

Summary

Well, this was a fun review for me. It had more highs and lows than a rollercoaster! I love the fact that the casino uses multiple software providers but am not thrilled with the table games selection. I think that Joreels has spent a lot of time in their promotions department, but the wagering requirement is a little high. The live dealer games are excellent, and the site navigation makes it easy for you to find the majority of the available games.

As you can see from my ratings, I think that Joreels Casino has a lot of promise. However, as a new brand in a competitive space, there is little room for error. I know that the team behind this casino has the experience to address some of the issues, and the site is really only a few small changes away from being one of the top in the industry. Regardless, I am still happy to recommend this casino to my readers, especially those who are jackpot-hungry slots players!

FAQ

Who is Joreels?

Joreels is a fictional character made up by the casino to be the "host" of the site. It appears that she is a modeled after a saloon owner in the 1920s. I am not sure why the casino went to these lengths, but at the very least the Joreels character is not in the way so you can ignore it for the most part.

How do I create an account with Joreels Casino?

The account creation process at Joreels is easy! Once you are ready, you just have to click on the Join button at the top of any page. A window will open asking for some introductory information (name, contact info, username) and with a couple of clicks, your account will be activated!

Can I withdraw the winnings from Free Spins?

When you win any money using Free Spins, you will need to play through that money 40x to be able to withdraw it. This may sound like a high number, but you would be surprised how quickly you can meet that requirement, especially with slot machines that payback at a 97% or higher rate.

Can I use my Joreels account on their sister sites?

This would be a nice option, but it is not possible. As each site has its own set of promotions and rules, you will need to create new accounts at any of the sister sites of Joreels Casino.

I clicked on a game, but it doesn't appear. What is wrong?

This is a common issue with non-download casinos. The issue is likely that you do not have the latest version of Flash or Java installed. I recommend you update both, as different providers use different code for their games.

Do I need to provide additional information to make my withdrawals?

Yes, you will need to provide several documents to be verified for your withdrawals. These can include any of the following.

  • National Identity Card or Passport
  • Driving License in the company of any of the following documentation.
  • Bank/credit card statement
  • A copy of a recent utility bill (e.g., a gas or telephone bill)
  • A household insurance certificate

It is always my suggestion that you send the casino this information as soon as you make a deposit, so there is no delay when you are ready to cash out!