An Honest Review of Lucky Club Online Casino

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I am back with another one of my brutally-honest online casino reviews for you all! This time, I am excited to take a look at Lucky Club Casino. Why am I so excited? Well, I really don't know much about this casino, which is always a good place for me to start. I also haven't used this casino software very often, so I am excited to get a full, detailed playing session in for this review. Finally, when I first looked at the homepage, I was kind of stunned by the simplicity of it. At first, I thought this was a crappy design, but then I thought to myself that maybe I have been looking at graphics-rich sites for so long that my vision was blurred.

First impressions aside, it was time to see if Lucky Club casino left me feelin...well, lucky. Let's jump right in.

Ratings Breakdown

Overall

This casino squeaks into the category of sites that I would recommend to my readers, and that is only by the skin of their teeth. I think there is so much more that this casino can do with very little extra effort, but I wonder if the owners are more focused on their other brands. At any rate, some small fixes and more attention to detail would go a long way to improving my rating for Lucky Club Casino.

Game Variety

The games at Lucky Club come from NuWorks, which clearly either has a direct relationship with RealTime Gaming or has stolen from them. Either way, the casino does not offer all the games that RTG clients are given, and when you factor in that many table games are missing from the Flash version, this is about the highest score I can give the site.

Banking

For a US-facing site, the overall set of payment options is pretty decent. Non-American players can take advantage of e-wallet solutions, which means they will probably be paid in a much faster timeframe. I am surprised that the owners haven't opted for Bitcoin for banking, but perhaps it is going to add that as the cryptocurrency becomes more stable.

Bonuses

The promotions area of the Lucky Club offering leaves a lot to be desired. While there is a generous welcome bonus and several much smaller ongoing promotions, there should be much more to offer a player, especially when there does not appear to be a VIP program. At the very least, the company should offer the tournaments that it has a full set of terms and conditions about on the T&C page!

Customer Service

Well, this site has an excellent support department, which is good because my guess is that you are going to have some questions when you are playing! I wish the site had an FAQ section to deal with the simpler, more general questions, but I can live without it. As for contacting the casino, you can choose from several real-time methods which should connect you with an agent pretty quickly.

User Interface

This is not the prettiest website you will ever encounter in the online casino world, that's for sure. However, while the site lacks in the way of modern design, it is refreshingly low in the number of banner ads promoting things you already know just by being on the site itself. I think the design could use a bit of an overhaul, but I would much rather the company spend money on promotions and content than on the look and feel.

Mobile Compatibility

While the games I was able to play from my mobile device played with excellent speed and quality, I was dismayed by how few games were in the lobby. The mobile platform is only browser-based, which limits the games to the same titles as those in the Flash version for the PC. This is pretty disappointing, especially if you like to play table games.

The Basics About Lucky Club

Lucky Club Casino is one of those brands that you may have seen over the years. It originally launched all the way back in 2008, but it has changed ownership a couple of times and is now owned and operated by Jackpot Capital Group. This is good news for players, as it seems the ownership group is stable and offers more than one brand, thus making it hopefully more secure in the long run.

Lucky Club is licensed from the country of Curacao, which as you likely know from reading my reviews is not my favorite gaming jurisdiction. While companies do indeed have to go through some due diligence to get this license, ultimately all the Curacao Gaming Commission is worried about is receiving their license fees on an annual basis. This is a very operator-friendly jurisdiction, so I wouldn't count on much help, if any, should you have an issue arise with the casino.

As far as who is not allowed to play at this site, the list is pretty short. UK players are not welcome, nor is any US state that currently has its own online gambling legislation. Aside from that, everyone else is welcome to open a Lucky Club account and start playing the games.

The Casino

As with all my reviews, I like to do my research on the company background without reading any other reviews of the site. For me, going into each review with an open and clear mind allows me to be as honest as I can when I am testing the games. So, after researching the first part of this review, I was ready to create an account, make my initial deposit, and get right into the action.

Software

The first thing I look for when starting to play at any casino is the company providing the games. Within seconds of finding out that information, I am able to get a sense of what kind of playing experience I am headed for when I select a game in the lobby.

Lucky Club Casino offers games from a vendor by the name of NuWorks. Now, this one came as a bit of a shock to me for a couple of reasons. First, I hadn't heard anything about this company before this review, and they appear not to have a corporate website. The other thing I noticed is how the games in the lobby at Lucky Club look like games from RealTime Gaming, another US-friendly supplier of games.

After doing a little more digging, it would appear that NuWorks is an offshoot of RTG, although there is no actual proof of this to be found on the RTG site. Regardless, the games are very similar, so if you like the RTG games, then I think you will find this offering satisfactory.

Slots

While I am more of a fan of tables games and video poker, I like to start my reviews of most casinos with the slots catalog. This isn't because I want to get them out of the way - in fact, it is the opposite. This is the area of a casino where an operator can show off the most diverse content, so it takes a little more time to evaluate.

The slots at Lucky Club are excellent, but of course, since most of them share the same look and feel as RealTime Gaming's catalog, this should come as no surprise. The games are fast, and the sounds are not intrusive at all (you can actually turn them off if you want), and this all lends itself to an excellent player experience.

Given the amount of branded content you can find in the casino world these days, I am surprised that there aren't more slots with names from the entertainment world. Regardless, what you will find here are over 50 different titles, including these that I have highlighted for you below:

  • African Skies
  • Alaskan Sun
  • Ancient Wonders
  • Babushka
  • Bank Bandit
  • Batter Up!
  • Big Rig
  • Birdy Bucks
  • Caesar's Treasure
  • Cool Pool
  • Crystal Ball
  • Dogzilla
  • Duel in the Deep
  • Elf 8s
  • Enchanted Beauty
  • Eye of Ra
  • Fangtastic
  • Fire Wind and Water
  • Greek Goddess
  • Haunted Hotel
  • Head Hunter
  • Martian Mania
  • Moby Duck
  • Monster Millions
  • Persian Queen
  • Private Eye
  • Red Riding Hood
  • Samba!
  • Santa 7's
  • Silk Caravan
  • Silver Bells
  • Stagecoach
  • Stone Age Cash
  • Sword of the Samurai
  • The Champ!
  • The Duck Ages
  • The HEAT Is On!
  • The Three Stooges: Disorder in the Court
  • Triple Bonus Bucks
  • Watchdog
  • Wild in Rio
  • Win Big!
  • Winning Shot
  • Wonderland
Video Poker

Now that I am done with the review of the slots (by the way, I had a terrible session and left a lot of money on those machines), it is time to look at my favorite game: video poker. To me, there is no better combination of skill, luck, and speed than this game. If you haven't played video poker before, you should really give it a try. We have a full section about video poker that will help you understand the games and the odds of winning at one of these machines.

The video poker selection at Lucky Club, while not as numerous as many of the other casinos I have reviewed, still provides players with a few excellent titles. You can also play the majority of these games in single- or multi-hand versions, increasing the level of excitement with every draw of the cards!

You can search for the elusive royal flush with any of the following video poker titles at this casino:

  • Jacks or Better
  • Deuces Wild
  • Joker Poker
Table Games

Okay, this is where this review started to go off the rails for me, if I am being honest. I originally tested the games by using the instant-play version of the casino. This allowed me to register and play the games without having to download anything to my laptop. After playing slots and video poker, I wanted to get in a great session of table games in order to see what level of quality I would find.

Well, what a shock to find only ONE TABLE GAME in the Flash version of the casino. Blackjack. That's it. I was sure this was an error, so I kept poking around. Nope. Nothing. Nada. Just blackjack. This is ridiculous. So, I downloaded the casino to see if there was anything different, and sure enough, I found a handful more table games available.

One glaring omission is roulette, even though I know at some point they had it, as it is listed as a game in their bonus terms and conditions. Look, I have no idea why a casino would choose to offer so few table games, and I respect the decision, but since more players access casinos in a no-download format, it just seems dumb that they don't offer all the available games in both formats. At any rate, after the anger went away, I did have a good session playing the blackjack game. Overall, while they are woefully short in numbers, the quality of the games isn't horrible.

Banking Options

Seeing that Lucky Club Casino is open to players from basically all over the world, you would expect a long list of payment options. There are a few choices for depositing and withdrawing, but not nearly as many as I would have expected. American players will find it a bit of a tease that you see Skrill and Neteller logos, given that you can't use those methods from the US anymore. At least there doesn't appear to be any fees charged for either deposits or withdrawals from the site, so that is a nice touch.

Deposit Options
  • American Express
  • Bank Wire Transfer
  • EcoPayz
  • Visa
  • Direct Money Transfer
  • Skrill
  • Mastercard
  • Neteller
  • Paysafecard
  • Ukash
  • MypaylinQ
Withdrawal Options
  • Bank Wire Transfer
  • ECO Card
  • Neteller
  • Ukash
  • Overnight Express
  • Skrill

Bonus Promotions

Well, if the games are decent, and the banking options are enough to get by, what will the promotions look like at this casino? I tend to pay a significant amount of attention to the offers that come from the marketing department of an online casino. This is a highly competitive industry, so how a site entices you to become a player and retains you is crucial to the bottom line of the operation. I checked out the promotions page of the site, and here is what I found.

Welcome Bonus

I always start with the welcome bonus, mainly because I am a player, and I make deposits at every casino I write about. The welcome offer at Lucky Club claims to give you up to $2222 in bonuses. This is split over 3 deposits, which looks like this:

  • Deposit 1: 200% to $300
  • Deposit 2: 150% to $700
  • Deposit 3: 100% to $1,200

There is also a bonus of $22 cash after you make your third deposit.

Overall, I am not against sites that stagger bonuses over a series of deposits. However, I doubt many of you will be able to earn all these bonus dollars, so don't stress over trying to make a massive first few deposits.

I checked the terms and conditions mainly because there is no information about the details of the bonus on the promotions page. Everything is pretty standard, and the wagering requirement to earn the full bonus is 30x the sum of the deposit and bonus. This is on the high side compared to other sites I have reviewed, but it isn't the worst I have found along the way.

25% Cashback

This offer seemed a bit too good to be true - unlimited 25% cashback with no withdrawal limit. As it turns out, it is a bit more complicated than that. First, you need to have made a deposit without using a bonus code - if you accept a deposit bonus, you are not qualified to get cashback. Next, the money you receive in cash back is subject to a10x rollover before you can withdraw it. That is actually fine with me, as this is free money; the casino shouldn't just let you walk away with it all.

VIP Program

Well, I wanted to write something about this, but there is simply no information about the VIP or loyalty programs at Lucky Club on the website. You would think with a name like this casino has, having a VIP club would be a no-brainer. I remain hopeful that this is a design error on the website and that there is, in fact, a VIP mechanism. However, until I find those details, I cannot review them, so I have to give the casino a low score for that.

Mobile Compatibility

When I review a casino, I look in detail at the mobile offering. These days, more players are likely to access the games from a phone or tablet, so how a casino presents itself on a mobile device is very important.

I ask two questions when reviewing the mobile compatibility of a casino site:

  1. What type of mobile offering does the casino have?
  2. Are all the games available for mobile play?

When looking at Lucky Club, I already had my concerns based on the differences in the PC version of the games. My fears came true when I looked at the site from my phone. You can indeed play games right from your mobile device. However, it is a no-download version of the casino in the mobile browser. This means that you are limited to the games that are offered in the Flash version of the PC games. Again, I cannot quite figure out why this is the case - a casino should want to promote as many games as possible via as many channels as are available.

There is no native app of Lucky Club Casino available for either iOS or Android devices, so you are limited to what you can find from your browser. At least the quality of the mobile games is decent, even if it is limited in selection.

Customer Service

Another admission at this point in the review: I was pretty disappointed overall with my experience so far. Now, that doesn't mean that the site is no good. It just means that for someone who plays and writes about casinos every day, I could have had a better experience.

I went to the support section of the site wondering what I would find. I did have a couple of questions for support (I decided not to ask about the differences between the download and Flash versions), and I was pleased to find multiple options for contacting the casino. First of all, there is a live chat box available on the bottom right-hand corner of every page of the website. When I clicked on it, I was met by an agent within seconds. That agent was able to answer my general question correctly and quickly.

You can also reach the casino by telephone or by Skype, which is a nice, modern touch from this brand. If you want to explain your issue in detail, I suggest you use the email address provided by the site.

Summary

How do I properly summarize my time reviewing Lucky Club Casino? Well, let's start by saying that this casino isn't for everyone, but it is for some! There are some decent games available in the lobby, and even though I can't quite figure out the relationship between NuWorks and RealTime Gaming, there is definitely one there. The registration process is simple, and it was pretty easy to add funds to my account. I would say that despite my concerns (of which there were plenty), I don't think this is a casino that will go rogue, and sometimes that is all a player needs to hear to make their decision.

I would say that if you are more into a simple interface with a smaller selection of games, and you want to download a casino to your laptop or PC, then this would be a good casino for you. Those of you who are more seasoned and are looking for expanded content or a mobile-first platform would be better served reading some of my other reviews. You should be able to find an option that works for you regardless of where you currently reside.

FAQ

What if I live in Washington and want to play here? What are my options?
You don't really have any. My suggestion to you is that you focus on sites where you can play rather than trying to find a way around the system to get into this site. There are plenty of sites open to all American players for which I have written reviews - I think you should head to the review section and read a few of them.
Why is there no app for this casino?
Well, to be fair, the majority of the players likely come from the US, and to date, this has been a problem for those who like to gamble on their phones. Apple and Google have been reluctant to allow real money gambling apps onto their devices in countries where online gambling is not legal, so this means there is no reason for Lucky Club to focus on building an app.
Why was my deposit rejected?
This is again most likely due to where you reside, and more importantly where your bank is based. American banks have technically not been allowed to process online gambling transactions since 2006, although some manage to sneak through via processors that are based offshore. If you are having trouble using a credit card to deposit here, look at the other options and find one that is the most convenient for you. Also, it is very likely that you will receive a call or email from the support department when you have a failed transaction. These sites value the deposit attempts from players, and they will do anything they can to help the process along for you.

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