Platinum Play Casino Review
Platinum Play is a Microgaming Casino that offers a five-part welcome bonus offer for new players as well as 500 casino games including slots, tables, and a good-sized specialty games area. Aside from Bitcoin, there is practically every financial method offered to cater to players from around the globe except for the US, UK, Spain, Italy, France, Australia, and a few other locations where registration is restricted.
If we look solely at the casino, it would probably have a nearly five-star rating as the games are top-notch and more than enough for most casino and live casino players. Some unclear banking and bonus issues, as well as a mobile casino that doesn't do the full site justice, is the reason for the reduction in the overall rating.
Microgaming has an extensive library of games, and over 500 are available that include all of their most popular slots as well as a wide range of table games, video poker and over 50 specialty and scratch cards, so variety is definitely in play. Unfortunately, scratch cards and specialty games are not available on mobile devices.
You would think that such an extensive financial services menu should earn this site a five-star rating, but there are still unknowns such as how long the pending period is before a withdrawal is approved and if there are any fees associated with certain payout methods.
The five-tier welcome gift may be appealing for some new players, but they won't even receive their free spins until they've made three deposits. The 40 times rollover is a bit tricky as the deposit and bonus are played at a 50-50 rate while meeting the wagering requirements so players can easily be confused. Currently, their one-off limited time promotion just wrapped up so the only steady reward is for new players aside from any that may be issued from the rewards program.
Phone, email, live chat, Skype, WhatsApp, and good feedback from players who have contacted Platinum Play's customer service... what more could you ask for, right?
For a sizeable casino on the full site, it was surprising to see only about a third of the games available for smartphones and tablets. Additionally, none of the specialty games appear at all, progressive jackpots are limited to just four games, and video poker is whittled down to seven, so there's quite a big difference between the full casino and the mobile version.
Platinum Play's Malta licensing is listed under Digimedia Limited along with other sites including royalvegascasino.com, europalace.com, allslotscasino.com, vegaspalmcasino.com, and a dozen other online gambling sites. The Fortune Lounge Group also lists Platinum Play amongst its clients. Gambler forums provide relatively high marks for Platinum Play from its bonus program to its extensive Microgaming library. While there isn't anything notable to say about Digimedia, the Fortune Lounge Group did have some player complaints regarding unfair bonus practices, but that was nearly a decade ago, and all current accounts indicate that things have changed for the better as players are mainly positive regarding the casino group.
Unlike most sites that have all of the player exclusions clearly spelled out in the terms and conditions section, Platinum Play is not as revealing when it comes to its invited list. From its registration page, we've deduced that UK and US players are not allowed to register as well as anyone from Australia, Italy, France, Spain, and some other locations. To find out if you're "in," click register and pull up the complete drop-down list of countries.
If you're someone who loves options, you should enjoy the financial selections offered by this casino. The menu is lengthy and circles the globe with standards like instant banking and credit cards but then provides for localized versions like Przelewy 24, iDebit, and Pago en Efectivo.
With a name like Platinum Play, we thought the site would be dazzling. It sounds so upscale that web designers could undoubtedly impress with some rich-looking features. Instead, it does have a somewhat different feel as the homepage is mainly black, gray and white with some red that jumps off the page, but we don't get the upscale vibe that the name implies.
A Microgaming casino combined with Evolution Gaming Live Dealer tables is a successful combination. To be honest, we like to see even more software companies integrated for more quantity and variety, but this site uses quite a bit of Microgaming's catalog and offers 500 games, so there are plenty of different options from which to select. Both companies provide top-notch software for the best online experience so the casino itself shouldn't disappoint.
Bonuses & Promotions
Unlike the banking area with a list that goes on and on, you won't find a long list of promotions on platinumplaycasino.com. The main focus is on the welcome package, which is a five-part offer. It's promoted as €1,000 plus 50 free spins, but it's really a bonus match of up to €200 that can be applied toward the first five deposits.
Aside from the new player award, there is usually one limited time promotion. We'll detail the latest one just to give you an idea of the types of games and rewards that players can get in on after they're registered and have a balance in their betting account.
This is a package instead of a one-off award, so the €1,000 bonus match isn't available all at once. It's divided up and awarded in an amount up to €200 toward the first five deposits. The 50 spins don't come into play until the third deposit and are only available on Bridesmaids, Dragon Dance, Bikini Party, Wild Orient, and Sun Tide slot games.
The wagering requirement does warrant some review by players as it's somewhat confusing with how it's structured. The rollover is 40 times, and it applies to the bonus balance but meeting the obligation is a bit trickier.
A deposit is matched at 100% so, if you deposit €50 and get €50, every bet made while satisfying the play through is divided in half. A €10 bet is comprised of €5 from the cash balance and €5 from the bonus reward.
If you win, it's split 50/50 amongst the two until the rollover has been completed.
It does sound complicated but everything is computerized and tracked so you should be able to review your status in your account area and, if you need assistance, be sure to contact customer service. By all means, don't try to cash out anything until you're entirely certain that your bonus obligation has been met first.
Free spins are a bit vague, but they don't even kick in until the third deposit and players must have made at least a minimum €10 deposit three times before they're activated.
The welcome package breaks down as follows:
- Deposit 1: 100% up to €200
- Deposit 2: 100% up to €200
- Deposit 3: 100% up to €200 plus 50 free spins
- Deposit 4: 100% up to €200
- Deposit 5: 100% up to €200
The last promotion that Platinum Play ran was called Wild Wins II and it's a revisit to a previous game that was played before. We like these kinds of opportunities because they're not directly linked to deposit activity.
There's a progress bar, and betting equates to rewards points that then fill up that bar. Whenever it's full, the player gets a spin on the wheel. There's a total of €300,000 in instant prizes like free spins, rewards points, and other bonuses up for grabs, so it's a fun addition to regular gaming.
Most casinos have some loyalty or VIP club, and this casino is no different. The rewards program starts everyone out with 2,500 points and then points are earned based on the game that's played. Slot games provide faster accumulation, while classic blackjack takes 100 times the betting to earn one point.
The rewards go beyond points for cash. There are birthday bonuses, monthly loyalty bonuses, weekly promotions, and accelerated earnings depending on the club level.
There are only four levels: Silver, Gold, Platinum, and Diamond and every new player who makes a deposit is a Silver status member.
The Platinum VIP Club is by invitation only and is for high rollers exclusively. The benefits of this club will be significantly higher than the rewards program as it does cater to the big money bettors.
Banking - The Deposit and Withdrawal Situation
There is a massive list of banking options for Platinum Play players (say that three times fast). Deposits well outnumber withdrawal methods, but there still should be plenty of choices for even the most discriminating customers. The only notable exception was Bitcoin. It's not included as a financial possibility.
When you initially register, you'll choose from one of 15 different currency options to make things easier. You can select from any of the following, and if you need to switch, you should be able to contact customer service after you've finalized your registration as well.
- Argentine Peso
- Brazilian Real
- British Pound Sterling
- Canadian Dollar
- Czechoslovakia Koruna
- Japanese Yen
- Malaysian Ringgit
- Mexican Peso
- New Zealand Dollar
- Norwegian Krone
- Polish Zloty
- Swedish Krona
- Swiss Franc
- US Dollar
Before we get to the selections, we do want to note that the casino does an above average job in presenting their financial services. There's a comprehensive deposit list that also indicates which of the options can also be used for payouts. Additionally, credit card, web wallet, prepaid method, etc. have a designation of the currency that applies.
The only thing that is missing: specific fees that may apply. The casino states "Withdrawals may be subject to processing fees at the discretion of the casino."
We don't see any note about fees for deposits, even in the terms and conditions, so we assume that there are none. But, as always, you'll want to check with the casino customer service before you conduct any banking just to make sure you have all of the pertinent information for your location, currency, and financial method.
Rather than separate everything out into deposit and withdrawal menus, the following is the complete list of all the banking options the casino offers:
- Visa Credit Card
- Mastercard Credit Card
- Visa Debit Card
- Delta Debit Card
- Solo / Switch Debit Cards
- Direct Bank Transfer
- Eps Bank Transfer
- Instant Banking by Citadel
- Pago Efectivo
- Todito Cash
- Carta Si by Moneybookers
- Diners Club by Moneybookers
- GiroPay by Moneybookers
- Solo by Moneybookers
- Nordea by Moneybookers
- PostePay by Moneybookers
- Sofortuberweisung by Moneybookers
Just over the 500 mark - the Platinum Play Casino offers 501 casino games ranging from slots to video poker to table and some specialty varieties in the mix as well.
The casino is provided by Microgaming, one of the leaders in online gaming software. Therefore, not only can players select from a wide variety of some of the most popular slots and tables, but the 16-game progressive jackpot section provides the big money alternatives like Mega Moolah with its £1 million guaranteed prize, and Major Millions that's usually somewhere in the half-million or above area. These are well-known and highly sought after jackpot opportunities.
Before we get into the gaming options, you should know that the library will vary depending on location and whether you're using the instant play or the download option. We're taking a look at the instant play casino as many people don't want a casino taking up space on their PC or Mac.
Using just one software company does limit a site to particular selections, but with 500 games and plenty of tables, video poker, and specialty options in addition to more than 300 slots, there's not much we can complain about as far as variety.
We didn't find any issues with the casino on instant play or through mobile access.
The mobile casino is relatively small by today's standards. On average, most casinos typically offer at least 50% of their full library on smartphones and tablets, but Platinum Play came in under 200. The quality was fine, and nearly 200 games is still a good sized casino on the go, but specialty games were missing, and only seven video poker options were hosted as well. Just 25% of the progressive jackpots were available, but they do include Cash Splash, Treasure Nile, Major Millions, and Mega Moolah.
Slots are divided out into Reel Slots (the more traditional ones), Video Slots, and there is also a dedicated Progressive area.
Reel slots are more for the slot purists who enjoy regular reel slots that are certainly much more advanced than the one-armed bandits, but they also have more of that classic feel to them.
- Bar Bar Black Sheep
- Jurassic Jackpot
- Cracker Jack
- Diamond 7's
- Flo's Diner
- Fortune Cookie
- Golden Dragon
- Jester's Jackpot
- Wheel of Wealth
- Rapid Reels
- Jurassic World
- Karaoke Party
- Candy Dreams
- Thunderstruck II
- Lost Vegas
- Untamed Giant Panda
- Santa Paws
- Racing For Pinks
- Battlestar Galactica
- The Dogfather
- Jekyll & Hyde
- Lara Croft Tomb Raider
- Basketball Star
- Avalon II
- Terminator 2
- Game of Thrones 15 Lines or 243 Ways
- Brides Maids
Unfortunately, only four of the 16 games are available on mobile devices, but they do include the big ones like Mega Moolah and Major Millions, so it still is possible to become a millionaire on the go.
The following are current rounded-off jackpot amounts:
- Mega Moolah (and Mega Moolah Isis): €1 million
- Major Millions 5 Reel: €465K
- King Cashalot: €225K
- Fruit Fiesta (three and five reels): €46K
- Tunzamunni: €95K
- Wow Pop 3 Reel: €6K
- Lots A Loot (three and five reels): €24K
- Treasure Nile: €43K
- Cyberstud Poker: €219K
- Cash Splat (three and five reels): €15K
- Cyberstud Poker
- Aces & Faces Poker Poker
- All American Poker
- Poker Pursuit
- Deuces Wild 4 Up
- Aces & Eights
- Louisiana Double Poker
- 10s or Better
- Aces & Faces Poker
- Jacks or Better
Aside from the casual games (aka specialty games), scratch cards have a section all their own with some fun variations for players who enjoy these electronic instant winners (hopefully winners).
- Foamy Fortunes
- Granny Prix
- Dawn of the Bread
- Lucky Numbers
- Game Set and Scratch
- Slam Funk
- Card Climber
- Golden Ghouls
- Plunder the Sea
For anyone that's isn't comfortable with regular casino games or prefers more bingo/keno-type activities, 33 games is a good-sized area with plenty of options.
- Four by Four
- Three Wheeler
- Pharoah Bingo
- Whack A Jackpot
- Pick 'N Switch
- Beer Fest
- Premier Racing
- Crypt Crusade Gold
The table game area is primarily provided by Microgaming and is player versus computer. However, there are also some live dealer tables incorporated into the mix that are by Evolution Gaming, one of the biggest names in live casino action these days.
- Double Exposure Blackjack
- Classic Blackjack Gold Series
- Three Card Poker
- Big Five Blackjack gold
- High Limit Baccarat
- Red Dog
- Premier Roulette Diamond Edition
- Super Fun 21
- Bonus Pai Gow Poker
- Dream Catcher
- Live Blackjack - different denominations
- Live Casino Hold 'em
- Live Caribbean Stud Poker
- Live Roulette
- Live 3 Card Poker
- Contact Email: use Contact Us form
- Contact Phone (Canada): 1-866-745-2416
- Contact Phone (other areas): different numbers per language in the contact us area
- Live Chat: available 24/7
- Skype: available
- Whatsapp: available
- Mobile Compatible: Yes
When we first pulled up this casino, we ended up on a landing page - platinumplayonlinecasino.com and were honestly quite disappointed as it appeared to be the primary casino. It was just jumbled with information, no terms and conditions in the menu, and a link to the bonus terms and conditions that didn't work. It took a bit of studying before realizing that there was another site with the full casino experience hosted at platinumplaycasino.com.
So, if you make the same mistake we did, continue your search, and you should find a larger and more information-filled website.
The full site, although not as visually appealing, does have a good-sized casino and a massive list of banking options to cater to its international players. The menu is easy to access, even for customers still considering registering a membership but does lack some detail when it comes to the turnaround time and possible fees.
If there was one thing we'd like to see changed about this site it is that it's too vague. Terms and conditions aren't as detailed as we've found in some competitors and, while the banking list does indicate deposit and withdrawal acceptance, it leaves some things to the imagination.
- Turnaround Time: "Your withdrawal request will then enter a pending period (minimum 24 hours)."
- Withdrawal Fees: "Withdrawals may be subject to processing fees at the discretion of the casino."
To be fair, we've scoured player forums and, unlike some casinos that have several complaints about payouts posted, there isn't anything consistently derogatory about Platinum Play. One new player complained that it took three days to receive the first payout, but that's relatively fast compared to many that we've come across.
It would be much more reasonable for Platinum Play to list some specifics, though. A minimum of 24 hours for a pending period could be several days or a week. Processing fees should be up front. Once they have your money in-house, you're then subject to their conditions, charges, and turnaround times without even knowing what they are.
Bonus information is posted but is complicated, especially for first-time players. The five-time welcome bonus doesn't even issue the 50 free spins that are advertised until the third deposit has been made. The wagering requirements split up the cash deposit from the bonus amount 50/50 while they're being met, so it could get tricky to figure out where you stand regarding satisfying that 40 times rollover.
On a much brighter side, the casino is full of some favorite gaming options courtesy of Microgaming, and they include popular titles like Brides Maids and Game of Thrones as well as some lesser-known reel slots that some players may prefer.
Customer service is rated high with a good response time and helpful answers and, aside from one-off comments about bonus rollovers and personal losing streaks, players seem to enjoy the experience.
Platinum Play provides a more than adequate sized casino with some of the best options that Microgaming has to offer. Players that prefer the live casino experience are in luck as Evolution Gaming provides a suite of "real dealer" tables. A welcome bonus package and some limited time promotions should satisfy players who enjoy the value-add experience, and high rollers could be invited to a private VIP club. Visiting platinumplaycasino.com is a positive experience for the most part, but we do recommend contacting customer service to receive full details on transfers in and out of your betting account before you initiate any transactions.