Roxy Palace Casino Review

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Roxy Palace has been a member of the online casino community since 2002 but ownership changes in the last few years have increased the level of player satisfaction significantly. It's a Microgaming only casino and live casino featuring some of the best progressive jackpot slots around. No US players are allowed, but other international customers are welcome and can benefit from fee-free deposits and withdrawals with a 48-hour payment approval window. There aren't a huge number of advertised promotions, but their Roxy Rewards program provides players with something new every day.

Deposit Methods
VisaVisa
Direct Bank TransferDirect Bank Transfer
MastercardMastercard
NetellerNeteller
SkrillSkrill
Paysafe Card
ClickandBuy
MaestroMaestro
And More
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The Breakdown

Overall

Roxy Palace is a good overall casino. It's not over the top in any particular area and, if you're a fan of Microgaming's catalog, you'll be pleased with what you'll find here. It's 100% Microgaming and offers some of the best progressive jackpot slots around.

Game Variety

This is the one area that's lacking on this site, but the absence of variety wouldn't affect all players. There are plenty of slot games including progressive jackpots in all denominations. There are also many of the most popular table games although Poker and Baccarat can only be played in the live casino. The video poker section doesn't appear for instant play on the full site, but it does on smartphones and tablets. There aren't any specialty games like keno, bingo, or scratch cards, though.

Banking

Although there are plenty of deposit methods from which players can select, there are very few withdrawal options. The $20 minimum for any transaction is relatively small, so that is a benefit to players, but there's also a 48-hour internal approval process and, these days, that is on the high end as newer sites are now offering approvals within a few hours.

Bonuses

We give high marks here primarily for the Roxy Rewards program that provides players with daily offers that are always changing. It's a nice benefit as it's fun to see what pops up each day and there are more than just deposit match offers featured through the promotion.

Customer Support

Regular players have left very complimentary feedback regarding the customer service department and their satisfaction level. Of course, not everyone has the same opinion, but it overwhelmingly leans toward quality customer service perception.

Mobile Casino

About half of the games are available in the mobile casino, and we even found more games, like video poker, that wasn't on the full site. The only reason we take off a half star rating is that we couldn't access the live casino when we tried to pull it up. We're not too harsh, though, as it could have just been a one off. We haven't seen any complaints about the mobile casino posted from players.

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Overview of RoxyPalace.com

An Ownership Change... And Then Another

Roxy Palace was launched in 2002 but was acquired by 32Red in 2015. 32Red is a well-respected UK-based ownership group that participated in Premier League sponsorships as well as being an authorized betting partner of British Racing. It , but just this summer, though, 32Red had an acquisition of a different sort, as it's now part of the Kindred Group.

The Kindred Group was formerly called the Unibet Group and does have Unibet as well as Bingo.com, Stan James, and 32Red. It became part of Stockholm's NASDAQ in 2014 and was the first group to offer BankID in its Swedish markets. BankID provides for enhanced safety and player verification.

Additionally, the Kindred Group was the first operator to meet the requirements of the EU Recommendation on Consumer Protection through an external audit that verified responsible gaming practices, adherence to advertising and sponsorship regulations, and transparency with all pertinent information that players would need to know. As far as any hesitation in joining because you're not sure if your money is safe or gaming is fair, the Kindred Group's track record should alleviate those concerns.

No US Players

Players from the United States are strictly prohibited from registering, and the terms and conditions also state that it's up to the individual player to know their local laws and regulations. If online gambling isn't allowed in your location, you cannot even open an account on roxypalace.com.

If you are a resident of any of the following countries you will be unable to register.

  • Afghanistan
  • Algeria
  • Angola
  • Australia
  • Belgium
  • Bulgaria
  • Czech Republic
  • Denmark
  • Ecuador
  • Egypt
  • Eritrea
  • Estonia
  • Ethiopia
  • France and French Territories
  • Greece
  • Guadeloupe
  • Guam
  • Guinea-Bissau
  • Haiti
  • Hong Kong
  • Hungary
  • Iran
  • Iraq
  • Jordan
  • Kuwait
  • Myanmar/Burma
  • North Korea
  • Pakistan
  • Philippines
  • Portugal
  • Romania
  • Singapore
  • Somalia
  • South Africa
  • South Sudan
  • Spain
  • Sudan
  • Syria
  • Turkey
  • Turkmenistan
  • United States of America
  • US Minor Outlying Areas
  • US Virgin Islands
  • Uzbekistan
  • Venezuela
  • Yemen
20/20 Banking

There aren't a lot of rules and regulations regarding financial transfers in and out of player accounts, but there is an imposed minimum of 20 in both directions (deposits and withdrawals). Transactions don't have additional fees attached, and the internal process is 48 hours before the request reaches the bank or payment processing company.

The Palace Isn't Over the Top

You wouldn't necessarily say that there's a theme that accompanies Roxy Palace. It's a simple, well-designed site in blue, purple, and white. There isn't any mascot, themed introduction, or verbiage that sets the stage. It's just a site that offers a good Microgaming casino experience.

Mega Moolah, Cash Splash, Major Millions...

You know the names if you're already a jackpot player. Microgaming provides for many of the big money potential slot games that many people look for when they decide on a casino. There are 15 progressive jackpot options including Tuzamunni with its nickel (5p) opportunities as well as Jackpot Deuces for anyone that prefers video poker to slots.

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Bonuses & Promotions

Before we get into the bonus details, we just want to provide a heads up on some of the terms and conditions. If you're familiar with online casino offers, you know that the stipulations are strict and need to be 100% adhered to or you could lose out on some or all of your winnings.

Deposit match rewards come with a 50 times rollover on the bonus amount only. While you're working to meet the requirement, you can't wager more than 6.25 chips at a time. You also need to keep in mind that Slots will contribute fully toward achieving your play through. But all table pokers, all roulette, all video and power pokers (except All Aces and Jacks or Better), and all Blackjack (except Classic and Casino War) only come in at 10% and everything else provides nothing toward your goal.

To get in on the offer, all you have to do is deposit at least €20 or £10 in the UK.

Two-part Welcome Bonus good for up to £350

The welcome bonus provides for a bigger percentage match right up front but a second deposit bonus also adds value for players who enjoy these types of offers so they can extend their playing time. The rollover on this site is 50 times, and it applies to the bonus amount only. So, if the bonus award was £100, wagering needs to be £5,000 in total to withdraw anything.

For Sports BetsThe Welcome Bonus breakdown:

1st deposit: 100% match up to £150

2nd deposit: 50% match up to £200

Just to clarify, to take advantage of the highest match for the 2nd part of the award, you would need to deposit £400 and then, with the 50%, you'd end up with £200.

For Sports BetsFree Money Giveaways

Just a heads up that this does not show up in the Promotions tab, but there is a link to the information at the bottom of the homepage. On Monday and Thursday, some Roxy players receive random free money awards. You need to log in and check your offers area to see if you're one of them.

For Sports BetsLive Roulette Bonus Boost

This is another offer that's not included when you click the Promotions tab, but we did find it on the mobile site. You have to opt-in, and then you get a 10% bump up to $100 whether you win or lose.

For Sports BetsRoxy Rewards

There's no need to register anything separately with Roxy Rewards; all players become a part of the promotion. Whenever players log in, they can check for current offers by clicking on the gift icon on the top right of the screen.

Rewards include free spins, reload bonus, and other one-off promotions but loyal players have commented on the program and how it has provided them with more benefits as there are typically both a daily reward and an instant deposit match bonus offer.

For Sports BetsThe Players Club

This one is different from the Roxy Rewards program as it's a loyalty program based on leveling up through the tiers.

Blue, Silver, Gold, and then Platinum but, what you're shooting for is the VIP level. It's by invitation only and, once you're in, you're in, there are no downgrades. VIPs get a dedicated Account Manager and support number as well as their own custom promotional calendar, free entries into slot tournaments, a first look at the new games to arrive, and the highest amount of bonuses and specials available.

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Banking and Casino Credits

Roxy Palace has a system whereby they convert all financial transfers into casino credits for betting purposes. If you go on the site and review the info, you'll see mention of deposits converted to casino credits and cashing out of these credits.

Converting cash into credits

Visa and Visa Debit

Minimum Deposit: $20

Turnaround Time: Instant

Mastercard and Maestro

Minimum Deposit: $20

Turnaround Time: Instant

Bank Transfer

Minimum Deposit: $20

Turnaround Time: 72 Hours

ClickandBuy

Minimum Deposit: $20

Turnaround Time: Instant

EcoCard

Minimum Deposit: $20

Turnaround Time: Instant

Entropay

Minimum Deposit: $20

Turnaround Time: Instant

Skrill

Minimum Deposit: $20

Turnaround Time: Instant

Neteller

Minimum Deposit: $20

Turnaround Time: Instant

Paysafecard

Minimum Deposit: £25

Turnaround Time: Instant

UseMyFunds - Canada only

Minimum Deposit: $20

Turnaround Time: Instant

eCheck - Canada only

Minimum Deposit: $20

Turnaround Time: Instant

Instadebit - Canada only

Minimum Deposit: $20

Turnaround Time: Instant

Cashing out the credits

Before the payment even reaches the bank or payment processor, there's a 48-hour internal approval that's only conducted during the week, so payout requests initiated on the weekend are delayed until Monday.

Visa or Mastercard

Minimum Withdrawal: $20

Turnaround Time: 3-7 business days

Wire Transfer

Minimum Withdrawal: $20

Turnaround Time: Depends On Bank

Neteller

Minimum Withdrawal: $20

Turnaround Time: Immediate After Processing

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The Casino

Roxypalace.com can be used as either a downloadable casino or a Flash instant play experience. The casino boasts an average payout rate of 96% and slots are the focal point as most of Microgaming's latest and greatest versions are housed here.

We're going to focus on the instant play version. These are the games you'll see if you access the website and just start betting without downloading anything on to your computer.

Game Variety:

If you go into the various rooms that appear in the menu like the slots or live casino area, you will find a good assortment of each category. For example, slot games do have a wide variety of themes, denominations, and game features. However, if you look at the casino as a whole, you won't find bingo, scratch cards, or other specialty games. There isn't a video poker section on the full site, but the mobile casino does list a poker area.

Audio and video quality: Overall, the site has a good, modern feel to it, but does provide some of the best video slot experiences around, whether you're on mobile, Mac, or PC. You'll find crisp graphics, fast loading games, and easy betting interaction.

Mobile Casino:

167 games show up on smartphones and tablets, so it's just under half of the full collection. The mobile version is set up a bit differently, though. It has a poker section but no designated "high limit" area. There are only four out of 15 of the jackpot progressives, but they do include the biggies, Mega Moolah, Major Millions, Cash Splash, and Treasure Nile. We were unable to pull up the live casino on an Android device when we looked through roxypalace.com on our smartphone.

Software:

Microgaming

Slots Slots: 306 (149 on mobile)

Slots Video Slots

As we said, if you are already an online player, you'll most likely know about a lot of these games. Some of the favorite games from this software company are in the slot banks along with newer versions and some oldies but goodies.

  • Jurassic World
  • Tarzan
  • Terminator 2
  • Cricket Star
  • Bridesmaids
  • Game of Thrones (15 lines and 243 ways versions)
  • Playboy
  • Lara Croft Tomb Raider
  • Hellboy
  • Girls with Guns
For Sports BetsProgressive Jackpots: 15

There are 15 games in this section, and they're also included in the primary slots area as well. These are some of the biggest names in progressive payouts that you can find through iCasinos.

  • Major Millions
  • Lots a Loot Jackpot
  • Fruit Fiesta
  • Fruit Fiesta - five reel
  • King Cashalot
  • Treasure Nile
  • Mega Moolah and Mega Moolah Isis
  • Cash Splash
  • Tunzamunni
  • Wow! Pot
Matchplay Casino Video Poker (only shows up on mobile): six games

We didn't even realize that there was a video poker section until we pulled up roxypalace.com in our mobile browser and, lo and behold, there's a six-game poker area.

  • Aces and Faces
  • Double Double Bonus Poker Poker
  • Aces and Eights
  • Bonus Deuces Wild
  • Jacks or Better Power
  • Deuces Wild
Roulette Games Roulette: 12 (two on mobile)

Some of the live games cross over from this roulette category to live casino as well. In this section, three out of 12 are live action tables.

  • Premier Roulette
  • European Roulette Gold Series
  • High Limit European Roulette Gold Series
  • European Roulette
  • French Roulette
  • Multi-Player Roulette Diamond Edition
  • American Roulette
  • Multi Wheel Roulette Gold Series
  • Premier Roulette Diamond Edition
Games Blackjack: 26 (six on mobile)
  • Perfect Pairs European Multi Hand
  • Classic Blackjack
  • Blackjack Bonanza
  • Spanish Blackjack Gold Series
  • Vegas Single Deck Gold Series
  • High Limit: four
  • Multi Hand Premiere Blackjack Euro Bonus Gold Series
  • Vegas Strip
  • Atlantic City Gold Series Multi Hand
  • European Gold Series
  • Super Fun 21
  • High Limit European Roulette Gold Series
  • High Limit European Advanced Blackjack
  • High Limit European Blackjack Gold Series
  • High Limit European Blackjack
Live DealerThe Live Casino:

It may have been on our end or just a fluke thing but, we could access the entire mobile casino except for the live dealer tables. We just got a white screen after a few attempts.

The full website has 14 live tables:

  • Dream Catcher
  • London Roulette
  • Double Ball Roulette
  • Blackjack
  • Baccarat Squeeze
  • Casino Hold 'em
  • Three Card Poker
  • French Roulette Gold
  • Caribbean Stud Poker
  • Immersive Roulette
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Customer Support

  • Contact Email: [email protected]
  • Contact Phone (free in the UK): 0800 051 8938
  • Contact Phone (outside the UK): 001 770 261 0098
  • Live Chat: available 24/7
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Summary

We're trying to think of some clever things to add here to highlight the standout features of Roxy Palace really, but there aren't any. It's a good, all around casino that also has a small live casino as well. The games are all Microgaming, so there isn't any real wow factor with some new boutique software companies, but these are some of the most sought out games by regular online players.

There isn't really anything that detracts from the service here. It's just a website that doesn't distract with a huge menu of promotions and bonuses or has any themed activities always being promoted to players. You'll see some newer sites come up with a catch - a virtual casino or a retro style or go over the top with an enormous, massive list of gaming options.

Roxypalace.com is more for traditional casino players. It offers a welcome bonus and doesn't confuse players with long menus of different reload bonuses and offers that come with individual rollover stipulations and hoops to jump through to be able actually to convert them to cash. Instead, it relies on its daily Roxy Rewards program to entice members to return again and again.

It's a nice touch to have those daily reward offerings, as there may be individual offers appealing to some players and the others for another group. At least it's not a standard menu, take it or leave it kind of thing.

The site is available in seven languages with banking in seven currencies and is for players around the globe. In which case, keeping a simpler, more streamlined service certainly fits the bill here.

Thumbs Up Banking

Banking is mostly positive. There are certainly plenty of financial options for deposits, but cash outs are a different story. While they are void of fees and there is a relatively fast turnaround, although, these days, more and more sites are publicizing a few hours as opposed to a few days, the withdrawal selections are very limiting to players.

We took note of credit and debit cards, Neteller, and Wire Transfers only so there could be more alternatives added to the mix to benefit those international players used to having more selections available to them.

Thumbs Up Bonuses

Bonuses, as we said, are also simple and to the point. You can take advantage of the welcome bonus and then check your daily offers to see if anything catches your eye. It's more fun that way and caters to players' different preferences.

Casino

Let's talk about gaming now. This is a Microgaming casino, so it's a "you like it, or you don't" scenario. If you enjoy those games, you'll be very pleased. If they're not as appealing as some provided by other software companies, then you may not be as happy with the casino. We happen to like the games that are offered, and nearly 400 is a good sized menu.

Specialty games players will need to look elsewhere, though. While you will find some fun slots and table games, you won't be able to access keno, bingo, scratch cards, virtual games, or anything else. There aren't any regular poker games in the main casino either. Poker is offered through live dealers but, in the instant play casino, you can select from Roulette or Blackjack, period.

Thumbs Up Customer Support

Customer support, for the most part, has received high marks from Roxy's players. The majority of them have been more than satisfied with their interactions and feel that they received friendly, helpful assistance. It is available via email, chat, or phone so, take your pick.

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Verdict

You won't find a lot of bells and whistles on this website, but if you're more of a traditional casino player and don't want a lot of distractions but do want a top-notch website, a welcome bonus, and ever changing daily rewards, you'll be pleased. It's a good, straightforward casino that offers an excellent collection of Microgaming slots and table games. There aren't any specialty games but there is a live casino, and payouts are approved within 48 hours with no fees attached to them.

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FAQ

Can US players register?
No. This site doesn't allow for players from the United States. It also excludes customers from other areas where legislation strictly prohibits online gambling.
Why do I see more games than you've mentioned here?
We reviewed the instant play casino. These are the games that appear when you access the site and play directly from your internet browser. If you have downloaded the casino, chances are you'll have access to more games.
I've never played online before. Is this a good casino for me?
One of the things we really liked best about this casino is their Help section. If you click on the Help link at the top of the homepage, you get a drop-down menu of different options like "Getting Started," "Loyalty Help," "Banking Help," and "Contact Us." It should be a good site to get the ball rolling as it doesn't overwhelm with too much information or promotional advertisements but, instead, provides some real helpful materials for its players.

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